Visits When you are in our store, we ask that you keep your hands out of the tanks and an eye on your children. Some of the species that we carry are very sensitive to the contaminates that may be on your hands, or just by being touched. If you would like a closer look, please ask for assistance - we'd be happy to answer any questions you might have.		Be Informed We ask that you become aware of what it takes to maintain the system and animals you buy, either by reading up on it or asking questions of our knowledgeable staff. By taking the time to become informed about what you buy, you can keep it healthy and alive, and that will make us all happy. We do offer guarantees on some of our animals, provided your water quality and tank setup are adequate. Most of our hardware carries warranties by the manufacturer, but if you have problems we can help you contact them, or often even take care of it for you.
Trade Ins We take fish, rock, and corals in on trade. However, due to the risks associated with taking in animals that we cannot fully know the condition of, we can only give store credit for roughly half of each items retail value. The exact amount will vary with species and is also dependent on factors such as health, size, color, rarity, and origin of the animal. If you are trading fish for fish, you will get more for your trade in. We also reserve the right to refuse diseased, battered, or doomed fish.		Returns We will encourage you to choose your purchase carefully and try to assist you before the sale in order to minimize returns. We ask you not to return used items, as we are in the business of selling new equipment. Usually, we can work with you to find someone to sell your used equipment to. Any refunds will be in store credit only, unless the item is in its unopened original packaging and only with a receipt. We also reserve the right to refuse items returned after thirty days. Defective and faulty equipment are obvious exceptions. Again, we cannot refund the full sale price of our animals due to the stress involved in transport and other factors we cannot be wholly aware of.